Privacy Policy

We at CincinGentlemen are committed to protecting your privacy. This privacy policy describes how we collect, use, and share personal data when you use our online platform or services.

Data Controller

The data controller responsible for your personal data is CincinGentlemen. Our registered address is 3A, Jalan PJU 1/42, Level 5, Menara Bestari, Petaling Jaya, Selangor, 47301, Malaysia.

Information We Collect

We collect information to provide and improve our service to you.

Information you provide directly: When you create an account, place an order, request a bespoke design, use our sizing consultancy, contact customer service, or communicate with us, you may provide information such as your name, address, email address (though we do not use this for policy contact), phone number (though we do not use this for policy contact), payment information, shipping address, and details related to your orders or design requests.
Information collected automatically: When you use our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and search terms used. We collect this information using cookies, web beacons, and similar technologies.
Information from other sources: We may receive information about you from third-party service providers, such as payment processors or shipping companies, related to your orders or use of our service.

How We Use Your Information

We use the information we collect for various purposes related to providing our services:

To process and fulfill your orders, including payment processing, shipping, and delivery.
To provide you with information, products, or services you request, including bespoke design consultations and ring sizing guidance.
To manage your account and provide customer support.
To communicate with you about your orders, account, or our services (using means you have provided, though not for privacy policy contact).
To personalize your experience on our site and present products and offers tailored to your interests.
To improve our site, products, and services.
To analyze trends, administer the site, track users' movements around the site, and gather demographic information.
To prevent potentially prohibited or illegal activities and enforce our terms and conditions.
To comply with legal obligations and resolve disputes.
For marketing purposes, such as sending promotional communications about our products or services, where you have provided your consent. You can opt out of marketing communications at any time.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Performance of a Contract: We process your data to fulfill your orders, provide bespoke design services, manage your account, and provide other services you request.
Legal Obligation: We may process your data where necessary to comply with applicable laws, regulations, or legal processes (e.g., tax or accounting requirements).
Legitimate Interests: We may process your data for our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, ensuring the security of our platform, and understanding how our site is used.
Consent: We may process your data based on your explicit consent, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

Given our international shipping services, your data may be transferred to, and processed in, countries outside of your own. We take appropriate steps to ensure that your data is protected in accordance with applicable data protection laws when transferred internationally.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, shipping, order fulfillment, data analysis, marketing, and IT services. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, such as in response to a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of some or all of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your consent to do so.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, such as analytics, research, or marketing.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal data under certain circumstances, including processing based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us in writing at the address provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable law.

Cookies

We use cookies and similar technologies to operate and improve our site, personalize your experience, analyze traffic, and for advertising purposes. You can manage your cookie preferences through your browser settings or potentially through a cookie consent banner on our site.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us in writing at the address below.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this privacy policy periodically for any updates.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us in writing at our registered address:

CincinGentlemen
3A, Jalan PJU 1/42,
Level 5, Menara Bestari,
Petaling Jaya, Selangor,
47301
Malaysia